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Here at DiamondStudEarrings.com we care about our customers and we have pride in our diamonds. This is why we offer a lifetime service, satisfaction and trade-up guarantee. Read below to learn more about these policies.
Service Guarantee
We pledge to service your diamond stud earrings for free at any time for your lifetime. If one or both of your earrings ever needs tightening, cleaning or gets damaged, we will repair or replace any part of the settings as necessary or completely replace the settings altogether if needed. Your satisfaction and pride of wearing your diamond stud earrings is our main focus so please let us know if you have any problems at all with your diamond studs.
Satisfaction Guarantee
If you would ever want to change the settings you have from one metal to another (for example, you would like to change your 14kt. yellow gold settings to 14kt. white gold) we will be glad to help you. The only charge would be for the cost of the new settings, labor to set them and shipping. All this is done for you…. at our cost!
Our customers mean everything to us. We want you to be completely satisfied with any purchase you get from DiamonStudEarrings.com so please let us know if you have questions regarding our lifetime service, satisfaction or trade-up guarantees.
Returns and Exchanges
Any diamond stud earrings may be exchanged or returned within 30 days from the date of shipment. The full purchase price of the item will be refunded in the original form of payment. Thats how confident we are in our diamond studs.
Step 1: Call us at 972-991-7717 and we will give you a (RMA) number.
Step 2: Be sure to include the original receipt with the merchandise and send the package fully insured by registered mail at the US Post Office to:
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DiamondStudEarrings
c/o DiamondTrade.com LLC
12900 Preston Road Suite 717
Dallas, Texas 75230-6310
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